We're back! Please read our client information below.

Client Information

  • We have installed screens in the salon for your safety.
  • All staff will all be wearing PPE.
  • All clients MUST wear a face-covering in the salon unless you are medically exempt.
  • Please wait outside the salon until a member of staff greets you.
  • When you enter the salon you will have your temperature taken and will be asked to wash your hands.
  • Wherever possible try to leave your coats in the car.
  • Please attend your hair appointment alone to help with social distancing.
  • There will be no magazines or refreshments but we can provide bottled water.
  • Please arrive on time. If you are late we may have to rearrange your appointment.

Hi Jo I just wanted to send you a message to say thank you. I have isolated throughout lockdown so felt a little anxious about visiting the salon yesterday but it was a lovely experience. The salon felt really safe and I can’t wait to see you again soon.

Bev White

Could you please thank Maisie for my new hair it feels amazing. From meet and greet to leaving the salon, the customers safety was apparent.  Thank You.

Michelle Wolfenden

Massive thank you “team Concept” you deserve a medal for all the work that you have done to change the salon around. I do risk assessment for the government and you deserve an A*. The levels of hygiene are unbelievable and as ever the customer service is second to none. Well Done “Team Concept!”

Beverley Harrison